Frequently Asked Questions


How do I get an online account when I’m already a member?

On the login page, click on the “Already a Member, but don't have a Login” button. You will then need your member number which is located on the front of your Topgolf playing card. You will also need to provide the email address or phone number which is associated with the member number to validate that this is your account.

How do I access my account if I forget my password?

On the login page, click on the “Forgot Password” button. You will then need to provide the email address associated with your online account. You will receive an email with a temporary password shortly after submission. Log in as you normally would, but use your temporary password. Please note that you must have already created an online account at http://myaccount.topgolf.com in order to reset your password.

Can I purchase a membership for someone else?

You currently cannot purchase a membership for someone else online. However, that doesn’t mean that you can’t give Topgolf as a gift. Just purchase a Topgolf gift card at one of our locations or online at http://topgolf.com/giftcards. Gift cards can be redeemed online for memberships, playing value and priority passes as well as food and beverages onsite.

How do I contact support?

You can contact support by clicking on the “Email Support” link at the bottom of each page and submitting an email request. Email requests will receive a response within 24 hours.

Where can I find all my membership details including playing card balance?

Log in to your account and click on “My Account” in the top navigation bar. You will then be able to see your member number, membership type, member since, account balance and priority passes available.

Can I change my account profile information?

Yes. Log in to your account and click on “My Account” in the top navigation bar. Next, click on “Edit Profile” and modify your profile information accordingly. Please make sure to click “Save Changes” at the bottom of the page when you are finished.

Can I opt in or out of marketing emails and texts from my account?

Log in to your account and click on “My Account” in the top navigation bar. Next, click on “Edit Profile.” To receive marketing messages, make sure the boxes for “By Email” and/or “By Text” are checked next to the field “Receive Special Offers from Topgolf.” To stop receiving these messages, make sure the boxes are unchecked. Please make sure to click “Save Changes” at the bottom of the page when you are finished.

If you already have the boxes checked and are not receiving messages, please uncheck each box and click “Save Changes.” Then, go back into your profile, check each box again and then click “Save Changes.”

Can I upgrade my membership online?

You may upgrade your membership online as long as there is a membership level above your current membership. To upgrade your membership, log in to your account and click on “My Account” in the top navigation bar. Next, click on “Change/Upgrade Membership” and select your new membership. Please note that you will be charged the full amount for the new membership and will not receive any credit towards your purchase from your current membership.

Can I cancel or downgrade my membership online?

You cannot cancel or downgrade your membership online. Please contact us at 866-867-4653 and select the menu option for the Topgolf facility nearest you. Select the site where your membership was purchased and then choose the option for memberships. A representative from our membership team will then be able to provide details on your available options.

Can I reload my playing card with additional value?

You can reload your playing card at any time. Log in to your account and click on “Reload Card” in the top navigation bar. You may then enter an amount between $5 - $500.

How do I view and share my game scores?

Log in to your account and click on “View Game History” in the top navigation bar. You may then select any game to view by clicking on its date. If you’ve already selected a game, you can send the score(s) to up to 6 email addresses by clicking on “Email Summary” or via social media by hovering over the “Share Score” button and then selecting the network of your choice.

What is a VIP Priority Pass?

Topgolf is a first come first serve venue and reservations are not needed. However, Members looking for a way to ensure they'll have a bay in the shortest time possible may purchase a VIP Priority Pass at myaccount.topgolf.com when they have an active Topgolf account. Priority Passes give Members the ability to select a specific date and time, up to 7 days in advance, to be added to the top of the bay list.

Priority Passes do not include gameplay. Game play value must be purchased separately.

Priority Passes are good for one (1) redemption and must be made online at myaccount.topgolf.com at least 30 minutes prior to arrival. Please note that there are a limited number of times available for redemption each day, so make sure to check availability as close to 7 days in advance as possible. Priority Passes do not guarantee that Members will be provided a bay at the exact time that they selected or arrive on site. If all bays are full when a Member arrives, they will be the next in line to receive a bay when one becomes available. If there are already Members on the wait list using a Priority Pass, each new addition will then get placed directly behind those Members on the wait list.

At which sites can I redeem a VIP Priority Pass?

VIP Priority Passes can be redeemed at all open Topgolf locations except for Birmingham, Gilbert, Hillsboro, Houston - Katy, Huntsville, Las Vegas, Naperville, Scottsdale at Riverwalk, Spring, Tucson, Virginia Beach, Webster, West Chester.

How do I purchase a VIP Priority Pass?

To purchase a VIP Priority Pass, log in to your account and click on “VIP Priority Passes” in the top navigation bar. Next, click on the “Purchase a Priority Pass” button. You may then select the desired quantity of passes to purchase. Please note that certain memberships already contain a certain number of VIP Priority Passes as a benefit.

How do I redeem a VIP Priority Pass?

Log in to your account and click on “VIP Priority Passes” in the top navigation bar. If a VIP Priority Pass is available for redemption, you will see the button “Redeem a Priority Pass.” Click on “Redeem a Priority Pass” and then select your preferred site, date and time and we'll provide the closest available options.

How do I cancel or change a VIP Priority Pass?

Log in to your account and click on “VIP Priority Passes” in the top navigation bar. Next, click “Cancel” or “Change” next to the upcoming redemption you would like to modify. If you click cancel, this action will cancel the VIP Priority Pass and add the Priority Pass back to your membership for future use. If you click change, you will be able to select a different date and time in the future.

When can an upcoming VIP Priority Pass be cancelled or changed?

Members can cancel or change their redemption online at http://myaccount.topgolf.com up to 15 minutes prior to their selected time. Priority Passes are automatically removed from a Member’s account when the Priority Pass is initially redeemed, so it must be cancelled or changed 15 minutes prior to the selected time in order to get the Priority Pass added back to their membership for future use.

Can I have multiple VIP Priority Passes redeemed for the same day?

No, only one pass may be scheduled for redemption on a given day.

Where do I check how many VIP Priority Passes I have remaining?

Log in to your account and click on “My Account” in the top navigation bar. You will then be able to see the number of VIP Priority Passes you have available.

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